2. Who We Are
When we refer to ‘we’ ‘our’ or ‘us’ that means Rachel Ward trading as Woodland Blossoms.
Trading Address Details:
Data Protection Officer – Rachel Ward
If at any time you have questions about our practices or any of your rights described below, please feel free to contact our Data Protection Officer (“DPO”) – Rachel Ward (trading as Woodland Blossoms) at DPO@woodlandblossoms.co.uk. We aim to respond within 48 hours to all requests and queries.
3. What personal data we collect and why we collect it:
When we say “personal information” or “personal data” we mean identifiable information about you like your name, e-mail, address, telephone number, payment information, support queries, community comments and so on.
The primary purpose for our use of your data is to operate our websites, provide you with our services in store and online and to manage our relationship with you. We use your personal data for purposes which may include the following:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Competitions / Giveaways
When participating in contests and surveys, or otherwise participate in activities we promote that might require information about you, you are agreeing to the terms and conditions outlayed in the Competition or Giveaway Terms of Participation. Data collected may (but is not limited to) name, email, telephone number, address, IP address, browser agents and social media handles. Details of relevant data collected will be shown clearly in the Terms of Participation Conditions detailed with each Competition, Giveaway or Activity.
When visitors fill in contact forms on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. This includes requests for assistance for website support, sales support, sales queries, newsletter requests, freebie requests and general enquiries.
We also collect information automatically, for example when you visit our website like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information helps us get a better understanding of how you are using our website and services so we can continue to provide the best experience possible. Some of this information is collected using cookies and similar tracking technologies.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit in the future. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
In addition to sending you marketing communications (if requested), we may also use your personal data to display targeted advertising to you online – through our own websites or through third party websites and their platforms.
We may use the personal data we collect to produce aggregated and anonymised analytics and reports which we may share publicly or with third parties. Our analytics tools that collect anonymous data on how our visitors use our site and how it performs are used to improve our products, services and user experience.
Direct Marketing Communications
We may send you direct marketing communications and information about products and services offered by us via email, or Social Media if you opt in to marketing communications. If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so. We do not provide your personal data to any other organisations for the purposes of direct marketing. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication or by contacting us here. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. Please note that this might take a few days for all of our systems to be updated. If you do choose to stop receiving marketing messages we will still contact you in relation to service communications such as online purchase order updates.
4. If we are unable to collect your personal data:
If we are unable to collect your personal data, some or all of the following may occur:
• We may be unable to provide products or services to you, to the requested standard or at all;
• We may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
• We may be unable to tailor the content of our marketing communications to suit your preferences;
• Your experience when interacting with us may be delayed or not as efficient as you may expect;
5. Who we share your data with:
We do not sell any of your personal data. This includes names, address’ and email address’.
However, your personal data may be disclosed to any of the following:
• service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, couriers, and payment processors;
• our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
• if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within the UK and Europe in connection with law enforcement activities.
Where applicable information is shared with a third party, these third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.
6. How long we retain your data:
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to continue to provide marketing and information to you as an ongoing customer or to comply with applicable legal, tax or accounting requirements). If we no longer need your information, we will make sure it’s deleted or anonymised.
UK Self Employment Tax Requirements and Accountancy
We are required by law to keep records including all sales and income invoices and order sheets and expenditure for up to a minimum of 5 years after tax return submission (6 years in total).
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on wordpress, wordpress will also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
7. What rights you have over your data:
You have the right to be informed about how your personal data is being used and the right to access the personal data that we hold about you. You also have the right to request the correction of inaccurate information we hold about you and the right to request that we delete any data related to you or to stop processing or collecting your data. You also have the right to stop any direct marketing messages we might send and to request the transfer of your data to yourself or another provider. You have the right to complain to your data protection regulator.
You may access your personal data held by Woodland Blossoms by making a request to us.
Mail: Rachel Ward, 21 Franklyn Close, Wolverhampton, WV67SB
We will endeavour to provide a record of your personal information to you via your preferred contact method (phone, email or mail) and do not charge a fee. If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Where we send your data:
When we share data (e.g. Paypal), it may be transferred to, and processed in, countries other than the country you live in. These countries may have laws different to what you’re used to. Some of our associated companies with whom we share personal data may also be located overseas. These associated companies will often be subject to privacy and confidentiality obligations dictated by laws in their own jurisdictions. Nevertheless, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach relevant privacy law or principles.
9. How we hold and protect your data:
We may hold your personal data in either electronic or hard copy form. We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers and hosted internet solutions provided by third parties.
If you provide information to us in hard copy (paper), this information is either destroyed once it has been transferred to our electronic files or kept in a secure facility.
We will only hold your information for the amount of time we need to provide you with the service you have requested, or the amount of time that is needed to provide you with support related issues. We will also retain information for a longer period of time if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse and enforce our terms and conditions.
We understand the importance of your personal data and have a Data Security Policies in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
Our Data Security Policies are available on request.
10. Privacy Complaints
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint. Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Officer is unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint. We will endeavour to respond to you, using your preferred contact method if you have indicated one, at all times promptly and to offer a practical solution which is consistent with our legal obligations.